Data Protection

GTG99 Privacy Policy — Your data is safe with us

Your personal data is fully secure at GTG99. What information is collected, how it is used, and what rights you have — everything is explained here in plain language.

Last Updated: January 2026

Our commitment to protecting your data 6 Commitments

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SSL encryption protection

All data transfers on the GTG99 platform are secured with 256-bit SSL encryption. Hackers and third parties cannot access your information under any circumstances.

Bank-Grade Security
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Never Sold to Third Parties

GTG99 never sells your name, mobile number, or any other information to advertisers or third parties. Your data is used solely to manage your account.

Zero Data Sales
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Complete Transparency

Every detail about what GTG99 collects and why is clearly stated in this policy. There are no hidden rules or vague conditions.

Transparent Policy
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Only What's Necessary

GTG99 collects only the information strictly necessary to provide its services and refrains entirely from gathering unnecessary personal data.

Minimal Data Collection Policy
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You Are in Control

At GTG99, you can view, correct, or delete your data at any time. You have full control over your personal information.

User Controls
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Periodic Security Reviews

GTG99's security team conducts regular system audits and ensures compliance with the latest security standards. Your data is always protected with up-to-date safeguards.

Regular Audits
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1. Introduction & Applicability

GTG99 (referred to herein as "we", "our platform", or "GTG99") is one of Bangladesh's most popular online gaming and betting platforms. This Privacy Policy applies to the GTG99 website, mobile app, and all digital services.

By registering with GTG99 or using any of our services, you are considered to have read and accepted this Privacy Policy in full. This policy is a complete description of how your data is collected, used, stored, and protected.

GTG99 believes privacy is a fundamental right. That is why we operate with full transparency and uphold the highest standards in protecting your data. Our Privacy Policy is written in clear, simple language so every user can easily understand it.

Important: This Privacy Policy is part of GTG99's Terms & Conditions section. It is strongly recommended that you read both documents before using the platform.

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2. What Information We Collect

GTG99 collects certain information to deliver its services smoothly. A detailed breakdown of the data collected is provided below:

Data Type What Is Collected Reason for Collection
Identity Information Name, date of birth, national ID number KYC verification and age confirmation
Contact Information Mobile number, email address Account verification and support communications
Financial Information BKash/Nagad/Rocket number, transaction history Deposit & Withdrawal Processing
Device Information IP address, browser type, operating system Security & Fraud Prevention
Gaming Information Betting history, game preferences, transaction logs Service Improvement & Responsible Gaming
Cookie Information Session data, preference settings, browsing patterns User Experience Improvement

GTG99 never collects your bank password, PIN, or full payment app login credentials. We only use the mobile banking number required to process transactions.

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3. How We Use Your Data

GTG99 uses the data it collects for the purposes listed below. Each purpose is defined solely to provide you with a better service:

  • Account creation and management: To complete registration, login, password reset, and KYC verification.
  • Payment Processing: To process deposits, send withdrawals, and confirm transactions.
  • Customer Support: To resolve your questions and complaints quickly and effectively.
  • Security & Fraud Prevention: To detect suspicious activity and keep your account secure.
  • Legal compliance: To comply with applicable laws and regulations and meet the requirements of relevant authorities.
  • Service Improvement: To analyze user feedback for improving the gaming experience and adding new features.
  • Personalized Experience: To deliver promotions and game recommendations tailored to your preferences.
  • Responsible Gaming: To monitor gaming habits and provide assistance when needed.

GTG99 never sells or transfers your data to third parties for advertising purposes, nor uses it for any unnecessary purpose.

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4. Data Sharing Policy

GTG99 does not generally share your personal information with third parties. However, limited sharing may occur in the following circumstances:

  • Payment Processors: Necessary information is shared with payment providers such as bKash, Nagad, and Rocket to process deposits and withdrawals.
  • Legal obligations: Information may be disclosed in response to a court order, regulatory authority directive, or other legal requirement.
  • Anti-Money Laundering: In cases of suspicious financial activity, relevant information may be shared with the appropriate financial investigation authority.
  • Technology Partners: GTG99's technology service providers may access limited data under strict confidentiality agreements.
Never shared
  • Your data is never sold to advertisers or marketing companies.
  • Your data is not shared with competitors or other gaming platforms.
  • Your data is never used beyond the stated purposes without your consent.
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6. Data Protection Methods

GTG99 protects your data using industry-leading security measures. Our security framework is built on multiple layers of protection:

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SSL/TLS encryption

All data transfers are secured with 256-bit encryption.

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Two-Factor Authentication

OTP-based two-step security keeps your account protected.

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Secure Servers

All data is stored in secure, certified data centers.

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Suspicious Activity Monitoring

Automated systems monitor for unusual activity around the clock.

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Firewall Protection

Industry-standard firewalls protect our systems against external threats.

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Regular Security Audits

A dedicated team runs regular vulnerability checks to keep the system up to date.

No gtg99 representative will ever ask for your password, OTP, or payment PIN by phone or message. If anyone requests such information, report it to support immediately.

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7. Data Retention Period

GTG99 retains your data for as long as necessary to deliver its services or as required by legal obligations. Retention periods for different types of information are outlined below:

  • Account information: For the duration of account activity and up to 5 years after account closure.
  • Financial transaction records: Retained for a minimum of 7 years as required by legal obligations.
  • KYC documents: Up to 5 years after account closure.
  • Gaming Logs: Up to 2 years for dispute resolution and security purposes.
  • Communication Records: Support chat and email records are retained for up to 1 year.
  • Cookie data: Session cookies are cleared when the browser is closed; persistent cookies last up to 1 year.

Once the retention period ends, gtg99 securely deletes or anonymizes your data so you can no longer be identified.

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8. Your Privacy Rights

GTG99 fully recognizes your rights over your personal data. As a GTG99 user, you have the following rights:

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Right to Access Your Data

You can request to view the information GTG99 holds about you.

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Right to Rectification

You may request corrections to any inaccurate or outdated information.

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Right to Erasure

You may request deletion of your data where there is no legal obligation to retain it.

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Right to Restrict Processing

You may request that the use of your data be restricted to specific purposes.

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Right to Data Portability

You may request your data in a structured, portable format.

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Right to object

You may object to the use of your data for specific purposes.

To exercise any of these rights, contact the GTG99 support team. We typically respond to requests within 30 business days.

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9. Minor Protection Policy

GTG99 strictly prohibits registration or use of the platform by anyone under 18. We do not knowingly collect personal data from minors.

  • Age is verified at registration, and KYC must be completed using a national ID or other valid document.
  • If we discover that a minor has created an account, that account will be immediately closed and all collected data will be deleted.
  • If a parent or guardian believes their child has registered on GTG99, please contact support immediately.

GTG99 is for adults only. To learn more about responsible gaming, visit our Responsible Gaming Visit the page.

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10. Changes to the Privacy Policy

GTG99 reserves the right to update this Privacy Policy as needed. For significant changes, we will notify you through the following methods:

  • A notice will be displayed when you log in to the platform.
  • A message will be sent to your registered email or mobile number.
  • The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of gtg99 after any changes will be considered acceptance of the updated Privacy Policy. We recommend visiting this page regularly to stay informed.

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11. Contact & Support

If you have any questions, complaints, or data-related requests regarding this Privacy Policy, please reach out to the GTG99 support team. Our team is available 24 hours a day, 7 days a week.

How to Get Support
  • Live Chat: Log in to the platform and chat with us directly — you'll get the fastest resolution.
  • Email: [email protected] — you will typically receive a response within 24 hours.
  • FAQ: FAQ You will find answers to many questions on this page.

For data protection requests, send an email with "Privacy Request" in the subject line. We review these on a priority basis.

Your Data at GTG99 Fully Secure

Our strict privacy policy and advanced security measures keep every transaction and piece of personal data safe. Enjoy your gaming experience with complete peace of mind.

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